FAQs – Find your answer now

As a registered product tester in the JUNGLÜCK Testing Community, you can test and evaluate high-quality JUNGLÜCK products that suit you and your skin free of charge. These products are not usually available on the market yet. Your honest opinion helps us to further develop our products and make them even better.

No, participation in product testing is free of charge.

You can apply for multiple product tests. Whether you are selected depends on the respective test requirements and the number of available products—and, of course, on your skin type and individual skin needs.

Sometimes there are more applications than available test products. Selection is based on various criteria (e.g., skin type, care needs, target group of the product).
If it didn't work out this time, don't worry—you can always apply for new tests again.

If you are selected for a product test, we will send the test product to the address you provided by mail as soon as possible. You will be notified of your participation by email.

Shortly after shipping, you will receive an email with:

• the application description
• the link to the questionnaire
• If applicable, the date your review was submitted
  

During the test phase, you can open the questionnaire at any time and answer the questions as completely as possible. By clicking on "Submit,"your evaluation will be sent automatically—you don't need to do anything else : ) 

Yes—the questionnaire is part of the product test. Your participation can only be completed (including loyalty points and any thank-you gifts) if you fill it out within the specified time frame. Your feedback is the most important part for us, as it enables us to further develop our products in a targeted manner.

If you don't manage to do so within the deadline, you will unfortunately not be able to submit it later – and in this case you will not receive any loyalty points or (if applicable) an accessory as a thank you. 

Please do not share any information, images, or experiences related to the test product as long as it is a confidential testing community and we have not expressly invited you to do so.
This is how we ensure that new products are not made public until they are officially launched.

Please stop using the product immediately if you notice any intolerance or side effects, and contact us directly at:
product@junglueck.de
Your health is our top priority.

Please contact us at product@junglueck.de, and we will check the shipping status and work with you to find a solution.

Confidential and secure handling of your data is very important to us. We use your information exclusively for the purpose of community testing (e.g., for selection, shipping, and communication) and do not pass it on to third parties for advertising purposes. For more information, please see our privacy policy.

If you would like to change your details or no longer wish to be part of the testing community in the future, simply send us an email to:

product@junglueck.de

Do you have any questions or would you like to give feedback? Then feel free to write to us at: product@junglueck.de

We look forward to hearing from you!