JUNGLÜCK: EXPERIENCES & CRITICISM

Questions & criticism about the company JUNGLÜCK GmbH

How good is JUNGLÜCK really?

This question is best answered by the people who use our products every day. Numerous positive feedback and testimonials confirm this: Many customers are impressed by our quality, transparency and focus on skin compatibility. The quality of the ingredients and the sustainable concept also leave a consistently good impression. Of course, not everyone's experience with every product is the same, but the feedback is clear: If you are looking for gentle, natural care, you are in good hands with us.

Are there any bad experiences with JUNGLÜCK?

Yes, there are also critical voices - this is completely normal, as every skin reacts differently. Some people report that their expectations of certain products were not met or that their skin initially reacted sensitively to active ingredients such as Vitamin C . The price is also an issue for some. Overall, however, negative feedback is much rarer than positive feedback and we deal with it openly. You can read all customer reviews for a specific product at any time on the respective product page.

Who is behind JUNGLÜCK?

JUNGLÜCK was founded in 2018 by Benedikt Klarmann and is based in Munich. Behind the brand is a dedicated team that is committed to authentic cosmetics, fair production and sustainable packaging. The products are developed and produced in Germany - with a clear focus on transparency, quality and social responsibility.

What is so special about JUNGLÜCK?

We pursue a holistic, sustainable approach - from the ingredients to the packaging and social commitment. The products are minimally formulated, generally well tolerated and free from unnecessary additives such as artificial fragrances. At the same time, we pay attention to fair manufacturing processes and are actively committed to the environment and society.

We make pure cosmetics with effective ingredients Basis predominantly natural Basis. We explain everything clearly because we want you to understand for yourself what is good for you, your skin and our environment. We avoid everything that your skin doesn't need and focus on the effects that are good for it. In the exact formulation that makes our skincare compatible for all skin types, all ages and all genders.

Is JUNGLÜCK a good brand?

We are perceived by many users as a very good and trustworthy brand. The products Moisturize gently but effectively, and the company clear communicates what good skincare is all about. Anyone who values honest cosmetics without empty promises will find a reliable brand in us.

Can I rate JUNGLÜCK myself? 

Yes, you can easily share your experience with others on all common review platforms such as Google, Trustpilot & Co. In addition, all customers receive an email after ordering with the opportunity to rate our products honestly. Your rating helps others and contributes to tailoring product development even better to your needs. The company attaches great importance to honest feedback - whether positive or critical.

Questions & criticism about JUNGLÜCK products

How long do JUNGLÜCK last?

How long a product lasts depends on the application and frequency of use, as well as the type of product. As all formulations are deliberately reduced and concentrated, usually only a small amount is needed per application. The best-before date is clearly indicated on each product - once opened, the products should generally be used within six months.

Is the JUNGLÜCK Advent calendar worth it?

Our Advent calendar is in high demand every year - many customers find it a great way to get to know new products. It contains both handy travel sizes and selected products in their original size - ideal for on the go or for pampering at home. In addition to the value of the content, the focus is also on the reusable packaging. If you are looking for high-quality skincare and a special ritual in the run-up to Christmas, the calendar is well worth it.

Why are JUNGLÜCK products so expensive?

We rely on high-quality, skin-friendly ingredients, fair production in Germany and sustainable packaging made from amber glass. All this has its price - consciously and clear calculated. Instead of relying on low-cost mass production or synthetic additives, the focus is on quality, responsibility and sustainability. Many customers report that the investment in their skin pays off in the long term - through better tolerance, less irritation and a good feeling during daily care.

What is your experience with individual JUNGLÜCK?

You can find all experiences about a product directly on the respective product page. All reviews are displayed there. You can filter them yourself - for example, by recency or star rating. This gives you a transparent and honest overview of what experiences others have had with the product in question.

Questions & criticism about shipping & customer service at JUNGLÜCK

How do exchanges and returns work at JUNGLÜCK?

We offer a 30-day satisfaction guarantee. You can return products within this period, even if they have already been opened. The 30 days begin when the goods are delivered to you. If a product does not meet your expectations or if you cannot tolerate it, you can return it free of charge. To initiate a return, please use the returns form on our website.

How does the return shipment work in case of incompatibilities?

If you wish to return a product due to an incompatibility, the 30-day satisfaction guarantee also applies. You can return the product within 30 days of receipt, even if it has already been opened. To do this, use the returns form and state the reason for your intolerance so that we can process your request in the best possible way.

How good is the customer service at JUNGLÜCK?

We attach great importance to helpful customer service. Whether you have questions about a product, want to cancel your order or have questions about delivery times, we are here to help you. For this commitment, our Customer Care team was even awarded the German Service Award 2024 in the "Cosmetics Start-Ups" category. This special recognition confirms our daily commitment to fast & solution-oriented advice - and motivates us to continuously improve our service.

If you have any questions about products, orders or individual skin needs, the Customer Care Team will be happy to help. You can reach customer service via the contact form. Alternatively, we also offer support via WhatsApp or email. Business hours are Monday to Friday from 10:00 to 15:00, except on public holidays.

Where is my JUNGLÜCK?

After completing your order, you will receive a shipping confirmation email containing a tracking link. You can use this link to check the current status of your delivery at any time. If you have not received a shipping confirmation or have further questions about the delivery status, please contact customer service. The team will be happy to help you find Tone the whereabouts of your order.